Frogfoot Fiber's snail pace service

Unimpressed. Long lead times. Seems they only have one technician. The contractors came to install the fiber cable, during testing they found that the fiber feed is not active and logged a call. An appointment for a technician to come check out the error was confirmed, 13hrs before the scheduled appointment I was called to move it out by a day. It is has been around 10 days from the initial date of requesting the service and I'm still without fiber. I believe fiber has become an essential day to day item, especially for those who work from home. I'm unimpressed with the lack of urgency with which the request has been treated with. There are unfortunately no negative stars one can allocate to a review, the experience I've had is a negative star rating.