FrogFoot Fiber managed to turn my frown upside down

Last week Tuesday, 28 October 2025, my FrogFoot Fiber internet connection got activated for the first time. On Friday, 31 October 2025, I gave FrogFoot Fiber a 1-star review, because I was VERY unhappy with extremely slow internet speeds. Two minutes after my complaint was published on HelloPeter, an agent from FrogFoot Fiber phoned me and made arrangements to solve my problem. I thought by myself "WOW, what excellent support?" As a result, I decided to delete my 1-star review of FrogFoot Fiber on HelloPeter, because my wording was a bit harsh, as the review was written in anger. Later the same day, on Friday, 31 October 2025, two very arrogant white guys showed up at my place, and informed me that they were FrogFoot technicians. Unfortunately I do not have their names, but they were absolutely useless. They have spent less than 15 minutes at my place, and basically blamed my Internet Service Provider, Axxess, for the EXTREMELY slow internet speeds that I have experienced.

To make a long story short: after many angry emails, another FrogFoot technician, Mabilu Boy (Boiki) Mailula, has spent about 90 minutes at my premises on Monday, 3 November 2025, in order to establish the root cause of the low internet speeds that I have experienced. Boiki replaced the router provided by FrogFoot.

He said he did an ONT swop. And therefore Axxess had to reconfigure the speed settings. I have sent an email to Axxess requesting this, and about an hour after Boiki left, I FINALLY experienced internet speeds that were up to scratch.

Boiki managed to turn my frown upside down.