Frogfoot excellent : Afrihost poor

I recently had a sequence of events (13 days without internet) that led me to want to cancel my Afrihost service. They don't have any humans/people servicing the Cape area, so they do everything through call centres. I ended up sitting on the phone -a landline- at great expense, endless cycles of repeating myself, going around in circles. A week went by, and I wasn't getting anywhere with them, and I noticed that one of the lights on the Frogfoot box was red, so I phoned them directly. They responded immediately --even on a Saturday night--and sent a very skilled technician out on a Sunday who diagnosed everything and gave me a good understanding of how bad the Afrihost people were. Frogfoot diagnosed the break in the cable and came the next day and fixed it. The outage caused me to unneccessary loss of time and business. As a result of Afrihost's negligence, misdiagnosis, they insisted I needed a new router and failed to deliver it 3 times, and then after I'd lost my cool on the phone and followed with an email, the internet returned - not a word in apology or even explanation - and appalling service.