KG
KEVIN G

1 reviews | Active since Jan 2019

22 Sept 2023, 09:04

Frogfoot equals no support

DAY6 out of 7 down on a business line.

Feedback I have from frogfoot is that a team was allocated yesterday – which makes all previous updates a deception and a lie. The updates are meaningless as they have no problem lying with buzzwords like escalated to executive or escalated to COO. Then they tell you their lie by saying waiting for a team. Not business fibre standards - do not use it if you can help it.

No skilled teams to resolve faults.

Avoid

0
Replies (2)
Frogfoot Fibre
Frogfoot Fibre's reply22 Sept 2023, 09:17
Official
 Good day,  Kevin. 
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards, 
Frogfoot 
Frogfoot Fibre
Frogfoot Fibre's reply22 Sept 2023, 09:19
Official
Good day,  Kevin. 
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards, 
Frogfoot