Frogfoot doesn't respond to user without internet

Seems Frogfoot could care less about their reviews here. Due to Covid we're all working from home. Yesterday early morning, it sounded like Frogfoot stuffed up some maintenance, dropping Parkland and surrounds into Internet darkness for a day. Though they claim to have fixed the problem, my service light is still off. My ISP has escalated twice and Frogfoot doesn't even respond. So two days later and spending money on 3G bandwidth, still no service light or internet. Why Frogfoot?