Frogfoot doesn't call, respond or install.

We signed up with Afrihost, who responded swiftly and professionally, but had to wait for Frogfoot to do the installation. It's been almost 4 weeks since we registered with Afrihost, but there is no response from Frogfoot. We're waiting for them to contact us, but they never do. When I did try to call them directly, after waiting 15 minutes for them to answer the call, I was told that all queries must go through Afrihost and they put the phone down in my ear. We can't work or do our online studies with no hope in sight that we will ever be contacted for installation to take place.