TB
Timothy B
1 reviews | Active since Aug 2013
20 Nov 2021, 16:09
Frogfoot displays incompetence of the highest order.
I would not recommend this fibre provider to anybody. They do not give feedback to their clients. They dont care and due to the fact that I live in a complex I can not use anybody else. So they have monopoly and they dont care. Their technicians are very non caring and when I try and contact them they say I need to log a call through my ISP as their contract is with my ISP.
This company is a prefect example of what happens when money hungry sharks run a company and all that matters is their bank account and not actually the service they are suppose to be providing.
Helpful (0)
Replies (5)0
Replies (5)Frogfoot Fibre's replyOfficial
20 Nov 2021, 16:33Good day, Timothy
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply20 Nov 2021, 16:33
Official
Good day, Timothy
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
TB
Timothy B's updateReviewer Update
07 Dec 2021, 08:58This problem is still not resolved. YOU guys really put a lot of effort into being useless. After this a lady phoned me and asked of my internet is active, I explained that it was yes, but the speeds were wrong and the line still dropped randomly. She closed the ticket and I have heard nothing further. Your business model is clearly cancerous and there is an exeptional no care attitude in your company. Rather sell to a fibre provider that wants to resolve issues. Is there anyone with any sense or moral integrity that can please get someone else who is not useless and does not only have a gr2 that works there to resolve the issue I am having. Your infrastructure is fked. Please just fix it.
TB
Timothy B's update07 Dec 2021, 08:58
Reviewer Update
This problem is still not resolved. YOU guys really put a lot of effort into being useless. After this a lady phoned me and asked of my internet is active, I explained that it was yes, but the speeds were wrong and the line still dropped randomly. She closed the ticket and I have heard nothing further. Your business model is clearly cancerous and there is an exeptional no care attitude in your company. Rather sell to a fibre provider that wants to resolve issues. Is there anyone with any sense or moral integrity that can please get someone else who is not useless and does not only have a gr2 that works there to resolve the issue I am having. Your infrastructure is fked. Please just fix it.
Frogfoot Fibre's replyOfficial
07 Dec 2021, 09:19Good day, Timothy
Thank you for your enquiry.
Kindly note that we have re-escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your enquiry.
Kindly note that we have re-escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply07 Dec 2021, 09:19
Official
Good day, Timothy
Thank you for your enquiry.
Kindly note that we have re-escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your enquiry.
Kindly note that we have re-escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
TB
Timothy B's updateReviewer Update
08 Dec 2021, 20:11So. Still no feedback and still no communication regarding the issue. Just get the standard "WE DON'T CARE AND ALSO DON'T KNOW WHAT WE ARE DOING" response. Tried calling frogfoot directly only to be met by the worst people to walk on God's green earth. This company has absolutely 0 understanding of what they are doing and they don't care about supplying the service that they are actually paid to supply. Frogfoot is a perfect example of corporate monopoly capitalism and money hungry dictatorship. I have logged so many tickets through my ISP, they don't even get back to me on that. This company really does not care about anyone other than themselves and their profit margin. Do not deal with this company......run for the hills and hide.
TB
Timothy B's update08 Dec 2021, 20:11
Reviewer Update
So. Still no feedback and still no communication regarding the issue. Just get the standard "WE DON'T CARE AND ALSO DON'T KNOW WHAT WE ARE DOING" response. Tried calling frogfoot directly only to be met by the worst people to walk on God's green earth. This company has absolutely 0 understanding of what they are doing and they don't care about supplying the service that they are actually paid to supply. Frogfoot is a perfect example of corporate monopoly capitalism and money hungry dictatorship. I have logged so many tickets through my ISP, they don't even get back to me on that. This company really does not care about anyone other than themselves and their profit margin. Do not deal with this company......run for the hills and hide.
Frogfoot Fibre's replyOfficial
08 Dec 2021, 21:12 Good day, Timothy
Thank you for your enquiry.
Kindly note that we have re-escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your enquiry.
Kindly note that we have re-escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply08 Dec 2021, 21:12
Official
Good day, Timothy
Thank you for your enquiry.
Kindly note that we have re-escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your enquiry.
Kindly note that we have re-escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
