KE
Kurt E

1 reviews | Active since Aug 2012

27 Mar 2023, 15:42

FrogFoot Croaking Terrible

Dear Frogfoot,

I am writing to express my frustration and disappointment with the quality of service that I have received from your company. I have a fibre line that has been intermittent for several months, and today alone, the line has dropped more than 20 times. Despite my repeated attempts to contact Vox, the service provider, since the 12th of March, no action has been taken to resolve the issue.

As a paying customer, I find it unacceptable that I have to constantly call and follow up on a service that I am paying for. It is even more concerning that your company's reputation for providing poor service seems to persist despite numerous complaints.

I urge you to take immediate action to address the issues with my fibreline and provide a reliable and stable service. It is your responsibility to ensure that your customers receive the service they are paying for, and it is unacceptable to provide such shoddy service.

I look forward to hearing from you soon with a resolution to my issue.

0
Replies (3)
Frogfoot Fibre
Frogfoot Fibre's reply27 Mar 2023, 15:47
Official
Good day, 
 Thank you for your inquiry.
 Kindly note that we have escalated your inquiry.
 We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
 Please take note that we will not reply on Hellopeter.
 Kind Regards, 
 Frogfoot 
KE
Kurt E's update27 Mar 2023, 16:10
Reviewer Update
I wait with abated breath
KE
Kurt E's update30 Mar 2023, 10:21
Reviewer Update
After posting this complaint, Ihlaam from Frogfoot made contact and immediately got involved in dealing with the issue. The service provider, unfortunately, intimated that the fault was with Frogfoot which was not the case. I would like to thank Ihlaam for personally intervening and getting the SP to act. 5 Stars to Ihlaam and the team at Frogfoot.