Frogfoot Client Service

I had Internet through Vox and Frogfoot. My husband passed away in August and i had to cancel the internet at Vox and gave a month's notice for September. Frogfoot disabled my fibre line on the 29th of September already (a day early) my husband paid in August for a full month"s access. They were supposed to disable the line only on the 30th of September. I contacted them and informed them that i was not happy. They made promises that some manager will contact me but unfortunately never did. When Vox queried frogfoot about this a Sophie from Frogfoot informed them that she cannot give a reason why they disabled the line a day too early and that they cannot do anything about it then anyway. I sent Fogfoot an e-mail a few days later and again complained. I requested them to contact me and also asked them how they are going to compensate me for *****ing a day of my internet access which we paid for. Again no reply from Frogfoot. Nothing! I am so disappointed in Frogfoot i hope that i can warn other people of how pathetic their client service is.