Frogfoot cant activate their own line

I recently moved into a new rental house, I app**** for fibre through my existing ISP for a frogfoot package as the ONT was already installed, to my dismay I am 3 weeks without internet costing me a fortune in prepaid data to keep the business running. After numerous calls and e-mails the only answer from frogfoot is that the line is being held by the previous ISP and a request has been sent through but to no avail, just the same response every time, 'Still no cancellation form the ISP, we trying our best but the ISP is not playing ball, we have sent another request'. If you are looking for frogging awful internet, hop on over to frogfoot, as you will never be connected!!