Frogfoot can only understand pretty pictures

The funniest thing happened last night. I have made so many calls to my useless ISP (Axxess) to escalate fibre faults to Frogfoot that I lost count. Last night, after another ticket was logged an Axxess technician called me for another round of the nonsensical speed-tests. We went through the normal waste of time and I was told to send the screenshot to them . Exported the multiple results to a CSV file and sent it. Was told no, Frogfoot must get the actual screenshot. Ok, went to the results page and sent the screenshot of the table of results, got told again no, Frogfoot need the actual screenshot of each individual speedtest. So, apparently Frogfoot is incapable of understanding data in a table or spreadsheet and can only understand pretty pictures. No wonder the state of their network is what it is.