*********** Frogfoot? Can anyone just please help???

I am trying Hello Perter as a last resort to solve my issue after struggling with FROGFOOT FIBRE for 5 days! We decided to switch ISP from Datatalk to Afrihost. We cancelled and our line was disconnected 31 January. We informed Afrihost that they can connect their service as per the agreement only to find out that Frongfoot refuses to release the line. After finally receiving an email 50 hours later, we were informed that the ISP needs to release the line. We consult with Datatalk again. They provided us with the release reference number. We go back to Afrihost and they can't assist us even with the release reference number because Frogfoot refuses to assist and release the line. Afrihost tried to assist and contacted Frogfoot so that they could tell us that our ONT box should be switched on. IT HAS NEVER BEEN OFF. Once again Afrihost cannot help us due to the incompetence of Frogfoot service providers and customer care consultants. I am an online teacher, who has been unable to work for 5 days!! I am livid. And most likely unemployed after this rondevue.

Can someone from Frogfoot please help us. Someone who know what they're doing?? We just need Afrihost to be able to connect their network. Come on!