JF
Jacques F
1 reviews | Active since Sept 2020
11 Jan 2024, 06:31
Frogfoot and Vox
For 3 days now we have no internet first they said it some sort of outage and they are attending , days past nothing no one can give us a clear answer nor are they sending out technicians call after call we have to sit and talk to a call centre that cannot assist us !! Vox keeps blaming Frogfoot and Frogfoot blames Vox and we the client must just shut up pay and wait till some day someone that can actually do hes job is willing to solve the issue ! We work from home and for 3 days now we are without the service we PAY them for lost all our confidence in both these 2 Companies very very poor client service
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Replies (6)0
Replies (6)
Frogfoot Fibre's replyOfficial
11 Jan 2024, 07:00 Hi, Jacques,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply11 Jan 2024, 07:00
Official
Hi, Jacques,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
JF
Jacques F's updateReviewer Update
11 Jan 2024, 10:39And still nothing same old excuses one after the other still blaming each other
JF
Jacques F's update11 Jan 2024, 10:39
Reviewer Update
And still nothing same old excuses one after the other still blaming each other
JF
Jacques F's updateReviewer Update
11 Jan 2024, 14:08 So Thursday was another day of utter disappointment from Vox and Frogfoot one promise after the other managers promising to phone with updates that never happens and the same old excuses,! We where promised a technician that would come out today at 13:00 we are still waiting , if we don't phone and try and get updates nothing happens
JF
Jacques F's update11 Jan 2024, 14:08
Reviewer Update
So Thursday was another day of utter disappointment from Vox and Frogfoot one promise after the other managers promising to phone with updates that never happens and the same old excuses,! We where promised a technician that would come out today at 13:00 we are still waiting , if we don't phone and try and get updates nothing happens
JF
Jacques F's updateReviewer Update
11 Jan 2024, 16:04Day 3 now and still nothing done by Frogfoot they also just don't care to give proper feedback to the clients , they just close tickets which is not resolved and forget until the complaint pops up again . Tomorrow is day 4.5 going into the weekend with zero progress from Frogfoot , People think twice when using this company do your research they have zero client service and just dont care
JF
Jacques F's update11 Jan 2024, 16:04
Reviewer Update
Day 3 now and still nothing done by Frogfoot they also just don't care to give proper feedback to the clients , they just close tickets which is not resolved and forget until the complaint pops up again . Tomorrow is day 4.5 going into the weekend with zero progress from Frogfoot , People think twice when using this company do your research they have zero client service and just dont care
JF
Jacques F's updateReviewer Update
12 Jan 2024, 06:54Today is Friday the 12 of January the week we started to work again or so thought thanks to Frogfoot and their incompetence we have lost an entire week of work due to no internet , still its off still they have not phoned or communicated proper updates we wonder if they are even attending to the issue !
JF
Jacques F's update12 Jan 2024, 06:54
Reviewer Update
Today is Friday the 12 of January the week we started to work again or so thought thanks to Frogfoot and their incompetence we have lost an entire week of work due to no internet , still its off still they have not phoned or communicated proper updates we wonder if they are even attending to the issue !
JF
Jacques F's updateReviewer Update
12 Jan 2024, 11:19Friday midday already still zero feedback or progress from Frogfoot now time to take this matter further let more people know of there poor service
JF
Jacques F's update12 Jan 2024, 11:19
Reviewer Update
Friday midday already still zero feedback or progress from Frogfoot now time to take this matter further let more people know of there poor service