TB
TJ B

1 reviews | Active since Mar 2024

08 Mar 2024, 11:56

Frogfoot and Telkom poor servise in time of need

My wifi has been off for 3 days with 3 home offices running on Telkom line, calling 3 days customer service time after time no one giving a solution or sometimes the line is cut off.

Between telkom and frogfoot service isnt very catering to people who are expieriencing problems even when house holds and offices rely on these services and expects the companies to be more reliable.

Staffs lack of effort to help in problems coupled with the fact that no ones could even give me a alternative route to try and solve the problem

My expierience

0
Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply08 Mar 2024, 12:02
Official
 
Hi, TJ 
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards, 
Frogfoot