MAVJ
Marlize Adendorff Van Jaarsveldt
1 reviews | Active since Aug 2018
13 Feb 2023, 09:07
Frogfoot - Absolutely no assistance
Moved and requested almost a month before moving for our fibre to be moved on the 4th. Afrihost is doing their part but Frogfoot needed to contact us and then it was said they will switch it. But now we are over a week without wifi and still paying. Seems they don't care about their clientele.
Helpful (0)
Replies (4)0
Replies (4)
Frogfoot Fibre's replyOfficial
13 Feb 2023, 09:09Good day,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply13 Feb 2023, 09:09
Official
Good day,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
MAVJ
Marlize Adendorff Van Jaarsveldt's updateReviewer Update
13 Feb 2023, 11:47Thats fine, my husband was called over an hour ago to confirm they will contact me and still waiting. The only reason we actually got a response is because we were pushed to take this step. Afrihost confirmed the steps taken by them and said that now it is out of their hands until action is taken by Frogfoot....
MAVJ
Marlize Adendorff Van Jaarsveldt's update13 Feb 2023, 11:47
Reviewer Update
Thats fine, my husband was called over an hour ago to confirm they will contact me and still waiting. The only reason we actually got a response is because we were pushed to take this step. Afrihost confirmed the steps taken by them and said that now it is out of their hands until action is taken by Frogfoot....
MAVJ
Marlize Adendorff Van Jaarsveldt's updateReviewer Update
13 Feb 2023, 16:09Still no phone call or internet. Paid in full but we don't have wifi for more than a week. Paying for bad service...
MAVJ
Marlize Adendorff Van Jaarsveldt's update13 Feb 2023, 16:09
Reviewer Update
Still no phone call or internet. Paid in full but we don't have wifi for more than a week. Paying for bad service...
MAVJ
Marlize Adendorff Van Jaarsveldt's updateReviewer Update
14 Feb 2023, 12:24Still no internet, 15days now. At long last my husband was contacted but still no internet. Spoke to Afrihost which confirmed that the line must be connected on Frogfoot's side. Please note I am working from home and who will be liable for the loss of income?
MAVJ
Marlize Adendorff Van Jaarsveldt's update14 Feb 2023, 12:24
Reviewer Update
Still no internet, 15days now. At long last my husband was contacted but still no internet. Spoke to Afrihost which confirmed that the line must be connected on Frogfoot's side. Please note I am working from home and who will be liable for the loss of income?