CL
Chrizelda L

1 reviews | Active since Apr 2021

12 Nov 2021, 06:04

Frogfoot

I canceled my contract with frogfoot the end of October, but now they say that because the first of November was a public holiday they can't cancel it now and it has to be a calender month notice, they can only cancel it end of December and I still have to pay for for December. Even though I gave my notice in time, I am still the one that now needs to pay, no compromise or another solution, just pay and that's how it works. Even though I explained that I am moving the end of December and I need that money to move, it's like they just don't care. I feel that that is not right and why should I pay without any compromise of any sort. I am very unhappy with the frogfoot service and would never have frogfoot Fibre again, or recommend them to anyone.

0
Replies (5)
Frogfoot Fibre
Frogfoot Fibre's reply12 Nov 2021, 07:05
Official
Good day, Chrizelda 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on Hellopeter.

Kind Regards, 

Frogfoot

CL
Chrizelda L's update21 Nov 2021, 06:48
Reviewer Update
Good day frogfoot,

So I am still waiting for someone to contact me. You rang me once, but I couldn't answer, I was working, and that was the only effort you made. No emails not trying again to make contact. Really????
Frogfoot Fibre
Frogfoot Fibre's reply21 Nov 2021, 08:21
Official
Good day, Chrizelda 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on Hellopeter.

Kind Regards,

Frogfoot
CL
Chrizelda L's update26 Nov 2021, 22:36
Reviewer Update
Still no reply from frogfoot???
Frogfoot Fibre
Frogfoot Fibre's reply27 Nov 2021, 08:35
Official
 Good day, Chrizelda 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on Hellopeter.

Kind Regards,

Frogfoot