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Banele B
1 reviews | Active since Aug 2016
09 Jun 2026, 20:57
Frog4****
Dear frog4****
Good day.
I am writing to express my extreme dissatisfaction with the internet service we have been experiencing. It seems that every month, we encounter issues that disrupt our connectivity, and we often find ourselves without internet for a week, despite paying for a service that should be reliable.
This situation is quite frustrating, and it feels like we are not receiving the quality of service we are promised. Could you please provide us with a solution to ensure consistent and dependable WiFi service at Sky City? We are tired of dealing with this ongoing problem.
Thank you for your attention to this matter. We hope to see improvements soon.
Best regards,
Banele *** Sky city
Helpful (0)
Replies (3)0
Replies (3)
Frogfoot Fibre's replyOfficial
10 Jun 2026, 06:52Hi, Banele.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply10 Jun 2026, 06:52
Official
Hi, Banele.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
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Banele B's updateReviewer Update
10 Jun 2026, 19:15My WiFi is still off even today , what’s wrong with you guys?
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Banele B's update10 Jun 2026, 19:15
Reviewer Update
My WiFi is still off even today , what’s wrong with you guys?
BB
Banele B's updateReviewer Update
11 Jun 2026, 07:40Dear Frogfoot Support,
I hope this message finds you well.
I am writing to express my frustration regarding the internet service I have been experiencing. For the past five days, I have been without internet access, with connectivity only available early in the morning. This situation is quite concerning, as I rely on this service for my daily activities.
Could you please clarify whether I am paying for the night surfer service? I would appreciate an explanation for the ongoing issues and any potential solutions you have in mind.
Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Banele
***
I hope this message finds you well.
I am writing to express my frustration regarding the internet service I have been experiencing. For the past five days, I have been without internet access, with connectivity only available early in the morning. This situation is quite concerning, as I rely on this service for my daily activities.
Could you please clarify whether I am paying for the night surfer service? I would appreciate an explanation for the ongoing issues and any potential solutions you have in mind.
Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Banele
***
BB
Banele B's update11 Jun 2026, 07:40
Reviewer Update
Dear Frogfoot Support,
I hope this message finds you well.
I am writing to express my frustration regarding the internet service I have been experiencing. For the past five days, I have been without internet access, with connectivity only available early in the morning. This situation is quite concerning, as I rely on this service for my daily activities.
Could you please clarify whether I am paying for the night surfer service? I would appreciate an explanation for the ongoing issues and any potential solutions you have in mind.
Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Banele
***
I hope this message finds you well.
I am writing to express my frustration regarding the internet service I have been experiencing. For the past five days, I have been without internet access, with connectivity only available early in the morning. This situation is quite concerning, as I rely on this service for my daily activities.
Could you please clarify whether I am paying for the night surfer service? I would appreciate an explanation for the ongoing issues and any potential solutions you have in mind.
Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Banele
***