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jophymv J

1 reviews | Active since Jun 2016

18 Nov 2024, 20:08

Frog foot pathetic service with their foot in your mouth

I wish I good 0 star...that's how pathetic their services are. Thier office is in Capetown and can only be reached via the ISP provider who escalates and communicates on my behalf. I have been having internet issues for past couple months. After a lot of deliberation and precipitation got one of Thier technicians to come over. They changed the whole splitter wires and worked ok-ish for few days and then back to square one. Today my internet speed varies from 0 to 22 Mbps. Currently it is off now...all lights are on but not internet. Frog foot is a bunch of *****s who don't know what they are doing, they don't care once the contract is signed, their customer services is non existent and they should be literally kicked in their nuts and thrown out of this planet.

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Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply19 Nov 2024, 06:53
Official
 Hi, Mr W.  

Thank you for your inquiry. 

Kindly note that we have escalated your inquiry. 

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. 

Please take note that we will not reply on Hellopeter. 

Kind Regards, 
Frogfoot