MN
Merc N
1 reviews | Active since Sept 2021
08 Sept 2021, 15:20
Frog foot = appalling service
I'm appalled by the service from frog foot both via afri host and webafrica.
I placed an order via afrihost waited almost a month with no contact from from frog foot. I cancelled that order which came at a huge installation fee and I'm yet to receive my refund.
Anyway, out of desperation I placed an order with webafrica. Same out come no contact from frog foot, according to the ISP frog foot has not accepted the order.
Reading the other complaints was proof enough that they don't have the capacity\ capabilities to provide service in a timely manner or manage customer expectations.
Helpful (0)
Replies (2)0
Replies (2)Frogfoot Fibre's replyOfficial
08 Sept 2021, 15:41 Good day Mbali Nzima ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Frogfoot Fibre's reply08 Sept 2021, 15:41
Official
Good day Mbali Nzima ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
MN
Merc N's updateReviewer Update
15 Sept 2021, 09:23Thank you. I'm now sorted!
MN
Merc N's update15 Sept 2021, 09:23
Reviewer Update
Thank you. I'm now sorted!
