FootFrog No Feedback, Waiting for Connection

I requested a move from my ISP from my old house to my new one and unfortunately, I have been met by Footfrog as the fibre provider. In all my experience this is the worst service. Weeks going by without any feedback, I don't know if my request is in To Do, In Progress or what is going on. WebAfrica keeps telling me they are waiting for feedback. I work from home, like a lot of people right now and it means I spend a copious amount of money buying data yet I was billed by WebAfrica. It's utterly unacceptable!