Fibre re-connection on Frogfoot: VOX to MWeb: 11 March MWeb contract signed 4 weeks still no connection.

11 March I signed with MWeb to move from Vox to Mweb. Both Frogfoot. I have router and line installed, only need re-connection! Router serial numbers and photos attached.

MWB***3 Mweb ref number given to Frogfoot too. Frogfoot contacted online on FB also. Frogfoot says it is Mweb that needs to resolve this. Mweb says case is stuck with Frogfoot.

I have contacted Frogfoot, no help. Sent pictures