Fibre package **** and zero customer service

I signed up for a 30/30 fiber package with Mweb on the 7th of October they activated the account on their side and I'm being billed but the internet is not working. I spent 80 minutes on a call with one of their call center agents who tried to fix the issue over the phone and failed. I was told a ticket was created for Frogfoot and up to today nothing has been done. I have resorted to buying my own prepaid data which costs me and arm and a leg. Please Mweb cancel my contract or fix the problem ASAP. This is totally unacceptable