FIBRE LINE TO BE CONNECTED

I have been trying through MWEB to get my Fibre moved and activated. I requested it be moved end march. I moved into my property on thr 16th April and have been calling daily to try get it sorted. The frogfoot box is not working so they need to send a technician every day I am told I need to wait 3 - 5 working days. I am fed up and they are *********** and useless. Never use Frogfoot in the Rynfield area go with openserve. I have been waiting over a month and still no fibre