Fibre Installed but Service Still Not Working

I am extremely dissatisfied with the service. We waited nearly a month for our fibre line to be installed, despite providing numerous photos and location details of the property from the very beginning. After weeks of delays, the installation finally took place.

Unfortunately, that was only the start of the problems. When it came time for the ISP to activate the service, they were unable to connect because no gateway had been configured by the installation team. This should have been completed as part of the installation process.

Trying to get assistance over the weekend was nearly impossible. There is no direct access to a support agent—only endless WhatsApp messages and support tickets. It feels as though support staff simply hand out ticket numbers without actually resolving the issue. You get a ticket number, but no solution.

As things stand, I am still without internet after waiting a month for installation and enduring multiple support requests. The lack of communication, poor workmanship, and ineffective customer service have made this a very frustrating experience.