Fibre down for many days and Frogfoot/Vodacom blame each other.

Our fibre started giving problem weeks ago, daily reboot of router to get service and failures ever night. (we even swopped the router with a spare to check) Last Thursday morning fibre service was down and it is still down. I first contacted Frogfoot and as expected they confirmed the fault is with Vodacom. After a uphill struggle to get support from Vodacom they confirmed the fault is with Frogfoot - Now it is a ping pong game for me as the customer. None of them can take responsibility for the customers fault and handle it end to end. Now Frogfoot just sit back and do nothing. Our guesthouse full of International Guest sit without WIFI for days. I will cancel by fibre today if not resolved by 13:00