Fiber Installation Not Working - Frogfoot/Afrihost

I have app**** for a new fiber installation at my rental property. The installation was scheduled for Tuesday 20/02, frogfoot arranged it. The technicians did the installation and "tested" the line, claimed everything was working and informed that we need to contact Afrihost for activation.

Tuesday afternoon after they left we attempted the activation via the whatsapp platform, it was unsuccesfull and the representative claim that it is to early we need to wait.

This process was repeated 4 times until Thursday afternoon that the afrihost representative claimed that the line is faulty as will log a call to frogfoot.

I have explained that it is urgent that we resolve the issue as the tenant is working from home and require a working internet connection.

Until now, only silence, no feedback on this matter. And every time I need to re explain the hole issue and go through the same set of question and checked on the whatsapp chat as its a new representative.