Fiber infrastructure frustration

I requested to service from Frogfoot on 1 April 2024 at my new home. Their equipment was already installed but no joy. I was then told they await the previous ISP to release the line. Then I was told only end of April. After complaining they requested early release and at my ISP I was told estamated completion 10 April. Now this morning I got a request to supply proof of address. I'm still without internet and apparently can't do anything about it. Absolutely frustrating.