Fiber down for 3 days and counting

I have been without fiber connection for 3 days and no explanation from the team, just telling me they are working on a fault. For 3 days? While we're working from home and kids writing online exams!!! I am so exhausted by you guys. It's the third time that we've had to endure this in a matter of months. One would think you'd up your game to be helpful during the pandemic. You will send emails about price increases but not an explanation of what's making this fault so difficult to attend to. If you were not the only fiber in the area, I would have long jumped ship...