⭐ Extremely Disappointing Service from Frogfoot

I am extremely disappointed with the service I have received from Frogfoot. Their service department is simply not doing their job. I was advised that my fibre connection with my new ISP would be activated within 24–48 hours. That timeframe has now passed, and to date, nobody from the service department has contacted me and my internet has still not been activated. What makes this even more frustrating is that the call centre continues to send messages and emails to the service department, yet nothing is being done. My ticket, ***, remains unresolved with no meaningful communication or update. How does a company operate like this when customers cannot even speak directly to the department responsible for actually resolving the issue? The call centre can only keep sending messages and emails, but if the department receiving them does not action anything, the customer is left completely helpless. This is not acceptable service. Customers should not have to repeatedly follow up for something they were promised would be completed within 24–48 hours. Frogfoot seriously needs to address the lack of accountability and communication within their service department. At this point, I am extremely unhappy with the service and would not recommend Frogfoot based on this experience.