CW
Claudia W
1 reviews | Active since Jan 2020
13 Feb 2023, 17:07
****EN DISGUSTED !!
I AM DIGUSTED WITH THE LEVEL OF SERVICE. THE TECHNICIAN WAS SUPPOSED TO COME OUT TODAY BEFORE 5 - IT'S WELL AFTER 5 AND I AM STILL WAITING, I HAVE BEEN WITHOUT INTERNET FOR 2 FULL DAYS NOW!!!
THIS IS REALLY ****ING RIDICULOUS !!!!!!!!!
NO AFTER-HOUR NUMBERS !!!! NO ****EN LEVEL OF SERVICE !!!!!
I WILL BE LOOKING FOR A DIFFERENT FIBRE PROVIDER !!!!
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Replies (2)0
Replies (2)
Frogfoot Fibre's replyOfficial
13 Feb 2023, 17:23Good day,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply13 Feb 2023, 17:23
Official
Good day,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
CW
Claudia W's updateReviewer Update
13 Feb 2023, 19:35Good day Frogfoot Team !
Thank you for your quick response and assisting me with this matter. This has been resolved and I’m happy that your team was able to come through and resolve the matter.
Thank you again ! Very happy that my internet is up and running again !
Thank you for your quick response and assisting me with this matter. This has been resolved and I’m happy that your team was able to come through and resolve the matter.
Thank you again ! Very happy that my internet is up and running again !
CW
Claudia W's update13 Feb 2023, 19:35
Reviewer Update
Good day Frogfoot Team !
Thank you for your quick response and assisting me with this matter. This has been resolved and I’m happy that your team was able to come through and resolve the matter.
Thank you again ! Very happy that my internet is up and running again !
Thank you for your quick response and assisting me with this matter. This has been resolved and I’m happy that your team was able to come through and resolve the matter.
Thank you again ! Very happy that my internet is up and running again !