ALR
Anna-Mart Le Roux
1 reviews | Active since Aug 2018
17 Jul 2019, 10:56
Dont go there!!
Rude Callcentre staff dont even want to look up status or assist. Then put me on hold for 10 min. Absolutely stunned by this guy!! Very disappointed that i chose this company.
Helpful (0)
Replies (2)0
Replies (2)
Frogfoot Fibre's replyOfficial
17 Jul 2019, 14:16Hello Anna-Mart,
We're terribly sorry to read about your experience. Our Frogfoot coverage map is kept updated with estimated go-live dates to keep you informed. Please visit our website and enter your address on our coverage map to view the estimated live date for your zone.
The Frogfoot Team
We're terribly sorry to read about your experience. Our Frogfoot coverage map is kept updated with estimated go-live dates to keep you informed. Please visit our website and enter your address on our coverage map to view the estimated live date for your zone.
The Frogfoot Team
Frogfoot Fibre's reply17 Jul 2019, 14:16
Official
Hello Anna-Mart,
We're terribly sorry to read about your experience. Our Frogfoot coverage map is kept updated with estimated go-live dates to keep you informed. Please visit our website and enter your address on our coverage map to view the estimated live date for your zone.
The Frogfoot Team
We're terribly sorry to read about your experience. Our Frogfoot coverage map is kept updated with estimated go-live dates to keep you informed. Please visit our website and enter your address on our coverage map to view the estimated live date for your zone.
The Frogfoot Team
ALR
Anna-Mart Le Roux's updateReviewer Update
17 Jul 2019, 14:59You installed my Fibre two weeks ago but at the time of installation the fibre was not connected because of a technical issue on your side.. Our area went live before the installation. Your technicians are suppose to fix the problem a few days later. It is now two weeks later and my service is still down. Apparently your technicians cannot tell your service staff when they will attend to it. Your callcentre staff did not even want to go into the system to check up on the request. Stay away people. I'm still waiting for the reply from technicians. Hopefully i'll have fibre by 2020!!!
ALR
Anna-Mart Le Roux's update17 Jul 2019, 14:59
Reviewer Update
You installed my Fibre two weeks ago but at the time of installation the fibre was not connected because of a technical issue on your side.. Our area went live before the installation. Your technicians are suppose to fix the problem a few days later. It is now two weeks later and my service is still down. Apparently your technicians cannot tell your service staff when they will attend to it. Your callcentre staff did not even want to go into the system to check up on the request. Stay away people. I'm still waiting for the reply from technicians. Hopefully i'll have fibre by 2020!!!