Does not Communicate progress

I have registered for a fibre line on the 3de of July 2019 through Supersonic. Frogfoot then accepted the installation service for this. Today I contacted Supersonic (on the 23de of July) to find out what is happening. They let me know there is no fibre in my area and cant continue installation. This should have been communicated to me in advance so that I can make the necessary arrangements for some other type of internet service. I have been waiting patiently and could have gotten another tpe of internet.