DISGUSTINGLY BAD SERVICE!!

Agter waiting for how long, our fibre was installed on the 9 the of June 2023. The package I took out from Mweb, is a 150Mbs Download and 40/50Mbs Upload. Upto now, we ONLY get a maximum of 40-42Mbs Upload, and a 40Mbs Download. I phoned Mweb on Thursday, last week, 15 June 2023, after struggling for days to get something done. Mweb logged a query, and said it will take up to 24 hours - we are at more than 96 hours - AND STILL NOTHING! Apparently Frogfoot didn't set us up correctly. I phoned Frogfoot again, only to hear that Mweb has to log a query to their service delivery department. Again I phoned Mweb, and it was logged according to the lady I spoke to. She said that she will escalate the query - it is after 18:00, and our speed are still the same!! FROGFOOT can remotely change a setting of some sort on my router and if not, they need to come out again. This is RIDICULOUS!! I'm paying (a lot) for a service I cannot use. NO feedback up to now???!! This is in Beyers Park Boksburg. Why is it that ALL the reviews on Frogfoot are so terrible??! I wonder!