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rossouws.rossouw rossouws.rossouw
1 reviews | Active since Oct 2016
10 Mar 2022, 10:03
DISGUSTING service provided
Absolutely disgusted in the service by frogfoot. Not only do i have to pay for installation fee for something thats been installed already but I've been sitting since the 25/02 waiting on frogfoot to sort out my connection issues. So I'm literally paying for zero connection. I've complained. I've sent emails. My service provider has been following up and absolutely nothing has been resolved we're almost halfway through the month and still nothing has been sorted. NOT IMPRESSED AT ALL.
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Replies (3)
Frogfoot Fibre's replyOfficial
10 Mar 2022, 10:22Good day, Stefanie
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply10 Mar 2022, 10:22
Official
Good day, Stefanie
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
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rossouws.rossouw rossouws.rossouw's updateReviewer Update
10 Mar 2022, 16:40Funny how i requested this to be sorted before end of day, its now end of day and absolutely nothings been sorted but as customer we must continue to pay and pay but with zero service.
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rossouws.rossouw rossouws.rossouw's update10 Mar 2022, 16:40
Reviewer Update
Funny how i requested this to be sorted before end of day, its now end of day and absolutely nothings been sorted but as customer we must continue to pay and pay but with zero service.
Frogfoot Fibre's replyOfficial
10 Mar 2022, 17:04Good day, Stefanie
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply10 Mar 2022, 17:04
Official
Good day, Stefanie
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot