Disappointing Service from FrogFoot Fibre

I'm extremely dissatisfied with the service provided by FrogFoot Fibre. I've been waiting for my fibre to be activated for a considerable amount of time now. Despite making numerous calls and being assured that my query has been escalated and my fibre will be activated, I'm still waiting. Each time I call, I'm given empty promises and asked to wait indefinitely. This has been an incredibly frustrating and emotionally draining experience, especially since it's my first time getting fibre installed at my home. I see no end in sight to this ordeal, and the lack of progress is unacceptable.