Disappointing service and installation after service

The installers that installed the fiber at my home yesterday were very professional and friendly, however, WORST possible after service! Technicians who are responsible for the activation are rude, and they put the phone in your ear whilst you are still trying to resolve the issue. They first told my son at 10:00 that the system would be up and running within an hour. It's 15:17. I had to pay an additional R2248 because they had to install the fiber on the roof, the technician phoned me back now, telling me NOW that he did not put the phone in my ear, it was the network! He started his conversation with me, did I calm down yet?! seriously? But you did not drop the phone in my ear? This is not a good start with Frogfoot and Web Africa. He said he could not upload the pictures he took at my home because of the network, so how long then will it take for the activation? He said would go to my house on his way home, so disappointed and doubtful.