Difficult to change ISP's through Frog foot

Item: Frogfoot Fibre
Rating: 1
Author: Andries M

I have cancelled the fibre connection with Afrihost on the 2 March 2022 and my connection was cancelled on the 1 April 2022. I wanted my connectivity to be migrated from Afrihost to Home-connect but Frog foot says the line has not been released from Afrihost hence I have contacted Afrihost and they have confirmed that the line has been released. If the process was done on the 1 April 2022 and why does the migration takes so long and I have been sent from pillar to post.

Helpful (0)

Replies (3)

Frogfoot Fibre's replyOfficial

07 Apr 2022, 19:46

Good day,

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on Hellopeter.

Kind Regards,

Frogfoot

Frogfoot Fibre's reply07 Apr 2022, 19:46

Official

Andries M's updateReviewer Update

11 Apr 2022, 13:48

Thank you Frog foot for resolving the matter.

Andries M's update11 Apr 2022, 13:48

Reviewer Update

Thank you Frog foot for resolving the matter.

Frogfoot Fibre's replyOfficial

11 Apr 2022, 14:20

It is a pleasure.

Frogfoot Fibre's reply11 Apr 2022, 14:20

Official

It is a pleasure.