Desperate and frustrated

On 29 May 2023 the municipality were attending to water damage on our pavement and dug up the Frogfoot fibre noticeably damaging the fibre. We reported the problem via two tickets (842796 and 845112 – that have now been closed) and a team was dispatched to attend to the fibre repair. Once the Frogfoot team concluded the repair they confirmed green lights on our ONT or system and received sign off. Only when we actually tested the system for internet was it determined that we still have NO connectivity out of the property. There must be another problem. Probably from our property to the exchange point further up the road. But customer service always tells us that the issue has been resolved. And we continue calling 3 times a day to no avail. I want to say it again, we have NO CONNECTION. We are desperate and don’t know what else we can do to sort this out.