Delays and no communication

My order was confirmed 27 November, and I have yet to hear anything from Frogfoot. This is the second time I have had horribly delayed service from them, but unfortunately they have a monopoly in the area I live in.

I live in an apartment, the previous tenants clearly had internet, so there should be no installation necessary. It should be as simple as turning the line on. All my ISP tells me is that Frogfoot will contact me… horrible coordination and horrible service.