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Sibo M

1 reviews | Active since Feb 2026

11 Feb 2026, 18:42

Delayed Installation & Request for Confirmed Installation Date

Dear Frogfoot Support Team,

I am writing to formally lodge a complaint regarding the ongoing delay in scheduling my fibre installation.

I have been waiting since Monday for confirmation of a time and date for installation. As a customer, I have done everything within my control to escalate this matter through the appropriate channels. It is not my responsibility to navigate internal coordination between Frogfoot and its contractors. That process should be operationally seamless on your end.

In my experience with other Fibre Network Operators, I have never had to wait more than 24 hours for confirmation of an installation appointment. Given that Frogfoot has been operating for years, I would expect installation scheduling to be a smooth and efficient process.

While I am not someone who frequently raises complaints, this installation has now dragged on longer than is reasonable. The lack of communication and confirmed scheduling is both frustrating and disruptive, particularly as I rely on stable connectivity.

Desired Resolution: I require a confirmed installation appointment for Thursday, 12 February 2026, no later than 10:00 AM.

Please confirm this in writing as soon as possible.

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Sibo M's update12 Feb 2026, 21:12
Reviewer Update
It is now 9 PM on 12 February 2026 and I am with no connectivity. Lost out on work hour with no concrete resolution from Frogfoot. I am frustrated as today a team of techs came in and installed the fibre and then they left having confirmed that my connection should be running in about 15 to 20 minutes. I then called and emailed the ISP (who are very responsive and proactive) and found out that the issue lies with Frogfoot to confirm that the ONT is active. I wasn’t surprised to learn that Frogfoot had yet to confirm that to the ISP. I am utterly appalled at this level of service and will never recommend Frogfoot to anyone, nobody deserves to feel like they are begging for help. Again, I maintain what the operations are between Frogfoot and their contractors stays the responsibility of Frogfoot and customers should not be bearing that load.

I need my connection up and running at 8 am as I need to spend the entire day working because it has taken a “reputable” FSO like Frogfoot 3 business days to connect and activate my line.