Delayed Installation

I can not begin to express how angry I am with Frog Foot !! I moved homes and I connected my service provider WebAfrica to advise them that I have moved homes and fibre is available in my current area. They scheduled an appointment to have a technician come to the premises and install the fibre ( Solly Moremi). When he came to my house he told me that there was no fibre cable and he would escalate my request. this was on the 7th of April 2021. I called on numerous occassions with no luck. On the 14th of April I requested a ticket number FF#925187 which was attended by Christine who advised me that I need to contact my service provider yet my service provider (Web Africa) is saying that the query is logged with frog foot and they cannot do anything about it. I have already paid for the month of April and YET I HAVE NO ACCESS TO THE INTERNET AND NO ONE SEEMS TO CARE AND FOLLOW-UP REGARDING THIS. I work from home and hot spot from my cell phone is a struggle and data is expensive.