Delay upon delay

Good day frogfoot,

On the 31st December 2022 we moved into a house in a estate. I app**** first with mweb for Fibre. We received no feedback with mweb so I app**** with Vox instead on the 4th January 2023. I received numerous calls from Vox asking if there is a line on the property I said yes there is but the previous owner took the ont frogfoot box when they moved out. My fiancé sent a message to frogfoot on Facebook as we weren't updated as to what happens next. Vox eventually contacted me again saying that the only thing that's keeping them from installing is that I need to cancel with mweb and that the previous tenant cancelled but they can only activate the line in March 2023. How do you expect us to have no internet until then? I canceled with mweb and send proof of address and proof of cancellation. Yet the only hold up is that they are waiting for is early release of the link from the previous tenant. Its been 20 days and nothing has happened. I start my online studies beginning of Feb and I have no internet. Please sort this out.