Delay!!!

I've been waiting for my Fibre line to be migrated to my new address for more than a week. The proof of address which was requested and sent at the beginning of the week has not even been acknowledged. Spending so much on data on a daily basis, due to a delay which was escalated 2 days back by Mweb. This is seriously not on. I'm not impressed with the service or rather lack of service from Frogfoot. I need this sorted ASAP