DAY 15 - STILL NO INTERNET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FROG FOOT AND CELL C!!!! HOW NICE YOUR CUSTOMER SERVICE IS!!!!!!!!!

Good day all AGAIN DAY 15!!! STILL NO ITNERNET!!!!!!!!!!!! I WAS CALLED YESTERDAY BY A TECHNICIAN FROM C FIBRE – AFTER HE DID WHAT HE HAD TO DO HE CALLED ME AND SAID I NEEDED A NEW NETWORK CABLE. I THEN BOUGHT A NEW CABLE, WHEN HOME, VERY EXCITED FINALLY THE INTERNET WILL BE ON, AND SURPRISE SUPRESE SURPRISE NO INTERNET!! I REBOOTED THE FIBRE BOX, I REBOOTED THE MODEM, THEN I PUT EVERYTHING OFF AT THE WALL, WAITED 2 MINUTES PUT IT ALL BACK ON AND NO INTERNET. It took Cell C 14 days to get a technician to call me, he then said it was the network cable, that it was not. I AM FED UP WITH BOTH CELL C AND FROG FOOT – ITS JUST THAT NO ONE IS BOTHERED TO ASSIST ME AND EVERYTIME SOMEONE CALLS WE START RIGHT FROM THE START AND END UP WITH NO INTERNET. FROG FOOT HAVE TO SENT SOMEONE TO MY HOUSE TO SEE WHAT THE PROBLEM IS!!! I HAVE SAID THIS EVERY DAY FOR 14 DAYS AND MANY OF THE CELL C AGENTS AGREE WITH ME, ALTHOUGH I PAY CELL C, AND THEY ARE THE SERVICE PROVIDER, FROG FOOT IS THE HOST AND THE PROBLEM RIGHT FROM THE START WAS WITH FROG FOOT.

FROG FOOT CAN YOU PLEASE SEND SOMEONE TO COME AND SHE WHAT THE HELL THE PROBLEM IS!!!!!!

AWAITING YOUR URGENT RESPONSE!!!

Elchanette Pretorius ***