Dangerous Fibre Installation Causing Repeated Failures and Property Damage

Frogfoot installed fibre at our home in 2024 via MWEB, and the quality of the installation has been dangerously poor.

The fibre cable was installed in loose conduit pipes with nothing securing them — no *****s, brackets, adhesive, or proper fastening. Some of this installation was placed directly next to our swimming pool. As expected, the line broke. This has happened multiple times, not because of negligence on our part, but because the installation is fundamentally unsound.

To prevent further damage, my husband had to dig up our paving at our own expense because the conduit pipes were laid loosely on top of the paving. Even after repairs, the same problems continued.

Inside our home, the fibre line is fully exposed and unsecured in the ceiling. When our geyser burst, my husband had to enter the ceiling and tripped over Frogfoot’s loose fibre line, causing a water pipe to burst and narrowly avoiding falling through the ceiling. This posed a serious safety risk.

A properly installed fibre line should not snap repeatedly under normal living conditions. The ongoing failures clearly point to substandard installation and workmanship.

We submitted photographic evidence showing that the fibre installations are not secured at all, yet no permanent solution has been offered.

We no longer want any association with Frogfoot and have requested that all fibre cables, conduits, and equipment be removed from our property. We refuse to accept responsibility or costs for failures caused by unsafe and negligent installation practices.

This experience has been unacceptable and has caused unnecessary stress, damage, and time lost.