Hellopeter
Share Your Experience

1 reviews | Active since May 2016

02 May 2022, 08:28

Constant gateway issues.

Hi

If anyone from frogfoot could please explain why is it every time I change my Fiber package speed does it cause me to loose my default gateway. I never use to have a issue when changing packages. As of today I changed my package a while ago and had to wait for the new month so all was good. Only to wake up after the change had be done to no internet. I have had this issue over the past months where I loose my default gateway and it takes days for them to resolve but all I need is the gateway from frogfoot. I reset my ONT and even bypassed the router and if I use the router it shows the router IP as my default gateway and if I bypass it I get my default gateway. Let see how long it takes to resolve the issue I am being pollute for now and hoping they see this and get it fixed. FF #***

0
Replies (3)
Frogfoot Fibre
Frogfoot Fibre's reply02 May 2022, 08:54
Official
Good day Nathan, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. Please take note that we will not reply on HelloPeter. Kind Regards, 
Frogfoot 
's update02 May 2022, 09:31
Reviewer Update
Thanks
's update04 May 2022, 08:13
Reviewer Update
I have been patient but enough is enough. I get told today that “Kindly be advised that Frogfoot has confirmed that they are still investigating the matter and you will be notified once there is a resolution”. What I don’t understand is that I have had this issue befor like 3 times now where I just have a issue with getting a default gateway how can they resolve it but when it happens again says they are still investigating. They are a joke to when it comes to customers and support can’t even get hold of them always hiding behind the ISP’S.