Constant drop in connection

Ok so I will start with my review by saying that I was driven to a point by both service providers to write a review hoping to get to a solution.

I have been a client of WebAfrica for the last 5 years. I recently moved to a new home and since I am at the new residence my connection speed has been horrible. I should add that my old line was managed by Vuma (I never had any issues) and now I am forced to work with Frogfoot.

I am paying for a 100mb Fibre Line but for the last month I am not even able to launch a simple app like Youtube. WebAfrica uses a Whatsapp Line that is the worst possible option to provide assitance ever.

In summary (please refer to support tickets as reference) my connection speed constantly drops to 0. I have done all the options that the chat service provides but this has not resolved the issue. Resetting my router does not change anything. I need to get a technician to come and assist.

I hope this review helps to get the attention of a manager. Currently i am being ****** because I DO NOT get the service I am paying for.