Connection taking forever and Frogfoot provides no clarification!

Good afternoon It had been 4 months since Frogfoot have dug and installed cables in our ground for fibre however we are still not live in Ruchill Road Diep River. Please can the CEO explain what the heck is going on because the people in sales and the call centre at Frogfoot can never give proper feedback as to when we will finally be able to have internet again. The service hasn't even begun and already its terrible. Please someone advise as to why connection is taking 4 months and longer.