SM
Sinesipho M
1 reviews | Active since Apr 2017
22 Jan 2026, 15:57
Connection Problems Everyday
Has connection glitches daily. I thought Fibre was better than LTE but it seems the same. Is it the actual Fibre or the Brand?
Customer service is fine though.
In general, not sure the brand is worth the effort of migrating to.
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Replies (2)SM
Sinesipho M's updateReviewer Update
22 Jan 2026, 16:18The Brand called immediately after the complaint. I like that. As mentioned above customer service is not the issue, the connection is. Will see whether it improves the next few days then make an update.
SM
Sinesipho M's update22 Jan 2026, 16:18
Reviewer Update
The Brand called immediately after the complaint. I like that. As mentioned above customer service is not the issue, the connection is. Will see whether it improves the next few days then make an update.
Frogfoot Fibre's replyOfficial
22 Jan 2026, 16:24Hi, Sinesipho.
Thank you for taking our call.
We’re sorry to hear about the connectivity issues and understand how frustrating this can be.
Fibre is generally more stable than LTE, and these glitches are not the experience we aim to provide.
We’ll work on the fault to identify and resolve the cause of the instability.
Thank you for the positive feedback on our customer service.
Thank you for taking our call.
We’re sorry to hear about the connectivity issues and understand how frustrating this can be.
Fibre is generally more stable than LTE, and these glitches are not the experience we aim to provide.
We’ll work on the fault to identify and resolve the cause of the instability.
Thank you for the positive feedback on our customer service.
Best regards,
Frogfoot Fibre's reply22 Jan 2026, 16:24
Official
Hi, Sinesipho.
Thank you for taking our call.
We’re sorry to hear about the connectivity issues and understand how frustrating this can be.
Fibre is generally more stable than LTE, and these glitches are not the experience we aim to provide.
We’ll work on the fault to identify and resolve the cause of the instability.
Thank you for the positive feedback on our customer service.
Thank you for taking our call.
We’re sorry to hear about the connectivity issues and understand how frustrating this can be.
Fibre is generally more stable than LTE, and these glitches are not the experience we aim to provide.
We’ll work on the fault to identify and resolve the cause of the instability.
Thank you for the positive feedback on our customer service.
Best regards,