Complete Incompetence

"the customer has the right to be informed" - just one of those basic rights as outlined in the CPA. I means seriously, what is going on with this company and who the hell is running it into the ground? Firstly, if I had to receive a formal notification detailing the reasons for the intermittent outages of the Internet I would be very much more understanding, instead we get generic sms's advising us of yet another outage affecting the area. ENOUGH NOW, start running your business effectively. This is a promise I will guarantee and I hope others affected and as infuriated as I am will follow suite. If I have not received any telephonic contact from a Customer Service consultant in the next 24 hours. I WILL change providers!